Foreign Exchange Services and money transfers
About Piagi
Piagi was formed in 2009 with the objective of providing simple foreign exchange services that are easy to understand and accessible across the globe. piagi has spent the last two years developing the most advanced online deliverable FX platform. This enables the client to transact their business online thus giving them the flexibility and total control of pricing and payments we feel they deserve. piagi feels the future is online and is constantly developing and evolving our products to make the process of moving money internationally effortless and simple.
Our commitment to customers
We aim to ensure that:
- Making a complaint is as easy as possible
- We treat your complaint seriously
- We deal with your complaint promptly and in confidence
- We learn from complaints and use them to review and improve our service
What is a complaint?
A complaint is when you tell us you are not happy about the service we provide:
- It can be about anything and could include
- When we do not deliver a service on time
- When we give you the wrong information
- When you receive a poor quality service
- When you have a problem with a member of staff
How to make a complaint
If you wish to make a complaint you can contact piagi in any of the ways listed below.
By email at complaints@piagi.com
In writing To complaints department at
Piagi Ltd
145 - 157
St John Street,
London,
EC1V 4PY
By phone on +44 (0)207 993 6090.
By fax on +44 (0)700 596 1958.
Your complaint will be fully investigated and a response issued within 5 working days.
If you are unhappy with the response you can contact one of our Directors.
David Clingerman
Piagi Ltd
145 - 157
St John Street,
London,
EC1V 4PY
If you are still unhappy
If you are still unhappy with our response you can contact the Financial Ombudsman
The Financial Ombudsman
South Quay Plaza
183 Marsh Wall
London
E14 9SR
The Ombudsman will not normally investigate a complaint unless the internal complaints procedure has been exhausted. It is necessary to contact the Ombudsman through your MLA.
Details on how to complain to the Ombudsman can be found at
http://www.financial-ombudsman.org.uk
Comments
We are happy to receive any other comments on our service to customers.
Please contact us in any of the ways mentioned above or alternatively you can email us from the contact us section of our website.